Be Nice to the Telephone Operator

Why do people insist on yelling at me for things I have absolutely no control over. I didn't create th product, I didn't make it defective, I just have the pleasure of being on the other end of the telephone. Not that people don't have a right to be upset but for goodness sake let me get a word in edgewise. I may have some insight into your problem and maybe just maybe by the power of all that is good and right I may have an answer. Only you'll never know because you won't SHUT UP!!! O.K. I'm better now.